Remote end user training
$9,240 per session
The full curriculum, delivered remotely by a Bravo Forward instructor.
- Up to 12 attendees
- One instructor-led training day, up to eight hours
- Delivered remotely
Purchase
Fixed-price services available to order online. Other engagements are scoped to the environment and set in a Service Order.
TAK end user training
Hands-on TAK instruction for end users in emergency response and public safety operations. The curriculum covers device setup and server connection, core TAK functions, and common operating principles.
On-site end user training
$19,400 per session
The same curriculum, delivered in person at a mutually agreed location. Instructor travel within the continental United States is included.
- Up to 12 attendees
- One instructor-led training day, up to eight hours
- Delivered on site
Bravo Forward contacts the buyer after purchase to schedule the session. On-site training outside the continental United States is quoted separately. Contact Bravo Forward for a quote.
After-hours TAK support
Fixed-price, 12-month readiness commitments for TAK Managed Service customers. The managed service and its covered hours stay the same. Each block keeps Bravo Forward ready to respond outside covered hours for 12 months, with up to 20 hours of work, for planned work or short-notice needs.
Scheduled after-hours support
$12,500 per block
For after-hours work you can plan: maintenance windows, upgrades, cutovers, exercises, and events that run outside covered hours.
- 12 months of after-hours readiness, up to 20 hours of work
- Up to 8 hours a week; more by request, subject to availability
- Requested at least five calendar days in advance
- Remote only
Emergent after-hours support
$17,500 per block
For after-hours needs that come up with less than five days’ notice, including same-day deployments, activations, and partner onboarding.
- 12 months of after-hours readiness, up to 20 hours of work
- Up to 8 hours a week; more by request, subject to availability
- Requested with less than five calendar days’ notice, up to the same day
- Acknowledged within one hour of your call; work subject to staff availability
- Remote only
A block starts when Bravo Forward confirms it by email, once it receives your order: a completed card or bank payment, or a purchase order for the full block amount. The confirmation gives the block’s end date and how to activate it. Government customers order through their contracting office, under the contract that covers their TAK Managed Service: use Request an Invoice and include the purchase order number. Government orders are invoiced in full when Bravo Forward confirms the block, unless the order sets other payment terms. Card checkout is for commercial buyers. Orders are subject to the After-hours block terms.
How it works
- After hours
- Any time outside the covered hours in your Service Order or statement of work, including federal holidays.
- What a block adds
- A committed response outside covered hours. Without a block, after-hours requests are handled best effort under your managed service. With one, the work happens when you choose: planned work at the time you set, and emergent calls acknowledged within one hour. Hours apply to managed-service tasks (server operations, users and groups, mission packages, federation, and user support) and to standby through a planned event.
- Never charged
- Restoring your managed TAK service after an outage is part of the managed service and never draws on a block. Neither does work Bravo Forward chooses to continue past covered hours.
- Scheduled requests
- Submit through your service intake channel at least five calendar days ahead. Bravo Forward confirms the time window in writing.
- Emergent requests
- Call the emergency activation number Bravo Forward gives you when it confirms the block. Bravo Forward acknowledges within one hour, confirms when work will start, and logs the request in your service intake channel. If Bravo Forward can’t staff the request, you hear so within that hour and no hours are drawn.
- Weekly limit
- Up to 8 hours of block work in any calendar week, across all blocks on one managed service. More by request, subject to staff availability: Bravo Forward confirms in writing before work beyond 8 hours starts.
- Usage
- Hours are drawn only when a contact named in your Service Plan (or, until it is approved, in your order) asks for after-hours work. Time counts from when work starts, in half-hour increments, with a minimum of one hour per scheduled request and two hours per emergent request, or the remaining balance if less. Standby counts the same as work. Emergent hours can also be used for scheduled work.
- Balance
- Hours used and remaining appear in your Monthly Service Report, and Bravo Forward tells you when a block falls below five hours. If a request needs more hours than remain, Bravo Forward says so before starting. Work beyond the balance, and after-hours work without an active block, is handled best effort. There are no overage charges.
- Term
- A block ends 12 months after it is confirmed, when 20 hours of work have been used, or when your managed service ends, whichever comes first. Bravo Forward sends a reminder 60 days before the end. The price pays for the readiness commitment, so capacity left unused at the end does not carry over and is not refunded because hours go unused.
- Location and scope
- All work is performed remotely, on the managed-service tasks above. On-site support, training, development, new integrations, and extended engagements are quoted separately.
Invoice and purchase order
For organizations that pay against an invoice or purchase order. Bravo Forward issues the invoice and confirms the order by email.
Other services
Managed operations, deployment, migration, and other engagements are scoped to the environment and set in a Service Order.
Contact Bravo Forward →